Refund Policy

At Salish Signatures, we do understand circumstances occasionally arise when we may not meet your expectations or miscommunication may have taken place - as such, we are happy to issue a refund as follows:
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* Administrative error - if our notary has made an error such as misdating your document or         misspelling a name etc., we will offer a prompt correction at no additional charge or             issue a full refund for the specific notarial service provided act at our discretion.
* Service not Rendered - if we are unable to complete your paid service due to an error on           the part of our notary, we will offer a prompt correction at no additional charge or issue         a full refund for the specific incomplete notarial act at our discretion. 

Should we error, our liability is limited to the cost of the notarial service paid for only.

​​In the event we are provided with incomplete or incorrect information from you for a service, or you change your mind regarding wanting to us to complete the service appointment you booked (with less than 24 hours written notice to us prior to the scheduled appointment), we kindly request your understanding that no refunds will be offered (including those for Travel Fees); however, we will be happy to work with you for amicable resolution.

For all Mobile appointments, a minimum $60.00 Travel fee is included in our appointment fees - although Travel fees are not required by WA Law, we charge a Travel Fee to cover our costs (for up to 50 miles).  Additional Travel fees may apply for tolls, ferry charges or extended travel (over 50 miles) incurred on our part - if so, we will always notify you prior to committing to your appointment.  Should you need to cancel your appointment, we will be happy to refund the Travel Fee if we receive your cancellation request in writing (email or text) at least 24 hours prior to your pre-paid appointment time.  Our time, your time & that of all our clients is valuable - this ensures we fairly provide available appointments to everyone.

To request a refund, please:
*  Contact us via email within 24 hours of the service appointment.
*  Provide a detailed explanation of your concern & copies of all relevant documentation.​

We will promptly review your request & respond within 2 business days.  Refunds approved will be returned via the original payment method & you will be notified once processed.​

At our discretion, our Refund Policy may be amended at any time. ​